We take protecting your privacy seriously. Our Privacy Notice explains what personal data we collect from you or about you, and how Pir Turistik Tesisler İnşaat İşletme Sanayi ve Ticaret A.Ş. uses that information.

Pir Turistik Tesisler İnşaat İşletme Sanayi ve Ticaret A.Ş collects and processes the personal data of the following categories of persons:

• Hotel, tourist residence, and resort guests,,
• Travel agencies and preferred partners, and,
• Visitors and users of the heritagehomes.com website who post, refer to, or are otherwise subject to this Privacy Notice

WHAT PERSONAL DATA DO WE COLLECT?

Personal data is any data that can identify or relate to you as an identifiable individual. The personal data we collect or receive about you may include the following categories of data:

• Identity information – such as name, age, gender, passport details or other government-issued identification cards, or data from your accounts created on our Sites;
• Contact information – such as your home address, postcode, email address and telephone number;
• Footage – such as CCTV footage, public domain photographs and images taken at events or during your stay;
• Financial and payment information – such as your credit card information, detailed spending information, billing address, and transaction history;
• Reservation information – such as the type and location of rooms you book, restaurant and spa treatment reservations, experiences you book, other guests linked to your reservations, and the dates of your reservations;
• Health information – information provided to us by you and related to the provision of services,
• Preference information – including, but not limited to, preferred pillow type and mattress firmness, special requests, interests, and data regarding past service issues;
• Purchase history – details of purchases you make at our Properties and Sites, including the heritagehomestr.com Online Store, and delivery addresses;
• Publicly available information – for example, information we obtain when we search public platforms to learn more about you or statements and comments you make about us or the hospitality industry;
• Technical information – information about the device you use to interact with us (hardware model, IP address, geolocation data, operating system and version, and
• Correspondence information - when you contact us, such as to submit a question or make a request, any correspondence or applications may be stored and the information obtained from these correspondences may be transferred to your personal data.

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?

For each of the personal data categories described above, we use your personal data for the following purposes:

• If you create an account on our site or become a Guest at our hotel or tourist accommodation and we create an internal profile about you, to remember your information and preferences to personalize your experience and provide customer service;
• To help us identify you and any online accounts or internal profiles related to you, for example, so we can identify you as a visitor or Guest of our Sites;
• To allow you to log in to your account online by sending a one-time password to your phone (via SMS) or email address, depending on how you choose to receive the relevant password;
• To enable you to use our site;
• To help us make reservations for you and provide the services you request at any of our Properties;
• To process transactions through our site (including receiving payments for purchases you may make) and assist you with any questions regarding your transaction;
• For billing purposes related to your accommodations;
• To confirm previous transactions and reconcile statements or invoices;
• To combine your accounts on our sites;
• To contact you regarding your accommodations or online purchases;
• To send you newsletters or marketing communications regarding our Properties or products and to inform you about promotions or offers or other matters that may be of interest to you (where required by law, if you have provided your separate consent for us to do so);
• To personalize and enhance your Online Guest experience;
• To conduct surveys or focus groups to obtain your views on our properties and service delivery (where required by law, provided you have given us separate consent to do so);
• To respond to specific requests for information from you about one or more of our Properties and to investigate other questions, correspondence, concerns or complaints you raise;
• For marketing, advertising and promotional purposes, such as through one of our online promotions or third-party social networks, in accordance with your preferences and applicable legal regulations;
• To analyze guest trends and opinions;
• To conduct our business, including for internal purposes such as auditing, data analysis, statistics and research, and troubleshooting to help us improve our services.
• For other purposes disclosed at the time you provide your personal data or unless otherwise stated in this Privacy Notice; and
• For the establishment, exercise or defense of legal claims or proceedings.

HOW and FOR WHAT LEGAL REASONS DO WE USE YOUR PERSONAL DATA?

We use your personal data on the following bases:

• We use your personal data to enter into contracts with you and to fulfil our contractual obligations to provide services to you during your stay at our facilities or to take steps at your request before entering into such a contractual relationship;
• Using your personal data for legitimate business purposes helps us operate and improve our business and minimizes disruptions to the services we can provide to you. We may also use your personal data to make our communications with you more relevant and personalized and to make your service experience more efficient and effective;
• We may use your personal data to comply with legal and regulatory obligations.

WHAT METHODS AND FROM WHAT SOURCES DO WE COLLECT YOUR PERSONAL DATA?

For each of the personal data categories and purposes described above, we collect information when you directly provide us with your personal data or otherwise interact with us, for example:

• When you create an account on our Sites or log in to access an existing account;
• When you comment on or interact with our digital posts or advertisements on social media platforms or websites;
• When you make a purchase through our site;
• When you make a reservation online, or contact our specific property directly;
• During your experience as a guest, including information provided at check-in and during your stay.

Sources also include other parties or other individuals on your trip (for example, an authorized travel agent or personal assistant) and information made publicly available online, such as your picture, which we may use for identification purposes to provide customer service when you visit our Properties. We may also combine information we obtain about you from various sources, including information you provide to us.

HOW DO WE USE COOKIES and OTHER SIMILAR TECHNOLOGIES?

We automatically collect information from you when you visit our site or read our emails using cookies and other similar technologies. We may use third-party partners or technologies to collect this information. We may also use third-party advertising companies to provide advertisements about goods and services that may be of interest to you after you use our website. To provide such advertisements, we may share certain information, such as a hashed email address or device identifier, to facilitate interest-based advertising on third-party sites or social networks in accordance with your preferences and applicable legislation.

HOW DO WE PROTECT PERSONAL DATA?

When processing your data, we adhere to the principles of keeping it up-to-date and accurate for a limited and proportionate period related to the purpose for which it is processed, within a specific scope, for lawful and legitimate purposes, and for the period necessary for the purpose for which it is processed.It is important to remember that any email communication is not secure. This is an inherent risk of email use.As a precautionary measure, please always ensure that you close your browsers when you have finished using a form or making an online reservation. While the session will expire after a short period of inactivity, it is best to close your browsers immediately after completing your transactions, especially when using a public computer or a private computer in a public environment..

WHAT PERSONAL DATA CAN BE TRANSFERRED TO THIRD PARTIES?

For each of the personal data categories described above, we may share some of your personal data with the following parties:

• Agents, contractors or third-party service providers who provide services to better meet your needs as a Guest or visitor to our Site;
• Our professional consultants;
• Local or foreign public authorities, governments, courts, health and safety authorities, law enforcement and relevant security authorities, and
• Other persons with your consent or on your instructions.

WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL DATA?

You can find all the details on this matter in our KVKK Information Text.

How long is your personal data stored?

Your personal data will be retained for the period required or permitted by applicable law in the country where it is stored, including the location of any Facility that holds the information. This may require retaining your data after your stay. We will delete your personal data when its retention is no longer reasonably necessary for any of the purposes described in this Privacy Notice.
We may also retain your personal data where such retention is necessary in connection with a legal process or investigation to which we are a party.

UPDATES TO THIS PRIVACY NOTIFICATION

We update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we change the "Last Updated" date at the beginning of the Privacy Notice and comply with any other notification obligations that may be required by applicable law.
Unless stated otherwise, all changes will be effective from the date of publication.

CONTACT US

"If you have any questions or concerns about this Privacy Notice or our personal data processing practices, please contact us at the following email address: email: " info@heritagehomestr.com